Custom Charts for Jira (DC)

Average Time to First Response by Assignee - Hours

This chart displays the average amount of time (in hours) it takes assignees to respond to support requests.

image-20251113-144604.png

Setting up this chart in your instance

  1. Select Projects as your source and select at least one Jira Service Management space.

  2. Select Tile Chart as the chart type.

  3. Select Assignee as the Chart By value.

  4. Select Open tab to open the Calculations tab.

  5. Select the following Calculations:

    • AVERAGE

    • SLA Time Elapsed

    • Time to first response

  6. Select Display options and select Hours as the Time unit value.

  7. Select Save configuration or Insert.

Configuration code

Copy the following configuration code and import it to recreate this chart in your own instance.

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