Knowledge Base Articles
Knowledge Base Articles
Breadcrumbs

Filters do not apply and cloning does not work for Tableau Connector

Problem

I am trying to create a new connector for Tableau and am encountering the following issues in the Tableau Connector app:

  1. When creating a data source, the JQL filter is not being saved. As a result, the search retrieves all Jira items and causes my Tableau to freeze.

  2. I cannot clone an existing connector; it results in an error.

  3. I cannot modify an existing source, as the changes are not saved when I attempt to save them.

Could you please advise me on how to proceed?

Looking forward to your update.

Solution

The first troubleshooting step is to update the application manually to the latest version. Typically, these updates happen automatically in the background; however, following our recent migration to Forge, they currently need to be triggered in a manual way.

To do so, please navigate to Jira > Apps, find Tableau Connector for Jira, and apply the available update. After updating, wait a few minutes and try again. This tutorial will be of help: https://help.tempo.io/tableauconnector/latest/do-i-need-to-manually-update-the-tableau-connector-for-jira-on-cloud