This article is for Custom Charts for Jira Cloud.
Problem
When I open Custom Charts for Jira, it either doesn’t load or displays an error message. Custom Charts for Jira worked properly before.
Solution
Before proceeding with troubleshooting, please check the Custom Charts' Status page; if there is an active incident on our side, the problem you’re seeing may be caused by it.
You can find the Status page directly via this link: https://status.customcharts.tempo.io/